Payment
At malerasstockholm.se you can shop safely and securely with either PayPal or Klarna.
When using PayPal, you need an account which has your card credentials. This way you can pay through our website by logging in to your PayPal account.
The payment options for Klarna checkout is Direct Debit, Card payment, Online bank transfer, invoice or partial payment.
Direct Debit – This payment option gives you option to directly deduct the payment from your banks account.
Card payment – For card payments it’s your bank’s term and conditions that apply.
Online Bank transfer – With Direct payment through bank transfer you pay safely and securely via Klarna and with the login to your bank.
Invoice – When you choose Klarna Invoice, you have 14 days to pay for your goods. The invoice is sent to you through e-mail at the same time the package leaves our shop. Once you have received your invoice, you can choose to print a hard copy or not.
Partial Payment/ Installment – With an Installment you can choose to pay for 3, 6,12, 24 or 36 months. The terms vary depending on the chosen installment. This payment option is practical when making a bigger purchase.
There is information about the terms of each payment option and when using Klarna you always have at least 14 days to pay all at once or with partial payment. To be able to shop at our store and through Klarna you must be at least 18 years old.
Freight
Sweden
Flat rate 99 SEK
Free shipping for orders over 499 SEK
Europe
Flat rate: 250 SEK
Free shipping for orders over 3000 SEK
North America
Flate rate : 350 sek
Free shipping for orders over 3000 SEK
South America, Asia, Africa
Flat rate: 450 SEK
Free Shipping for orders over 3000 SEK
Australia, New Zealand
Flat rate: 800 SEK
(Regarding the flat rate for AUS/NZ is because of limited options for the cost of transportation )
Delivery
We normally process your order within 48 hours from the time you placed your order until the items have left the store. We normally deliver your package within 4-10 days. Your package is sent with FedEx. When your order has been shipped, you will receive your tracking number to your e-mail.
As regards the custom clearances services that are included as part of FedEx international services are meant to simplify the goods for import intended for consumption in that country. This meaning that the special procedures required in different countries to meet governmental requirements for duties and tax is not included in their services.
In some countries, duties and tax must be paid before the customer can receive their goods. The shipment duty and tax sum depend on the products value, trade agreements, country of manufacturer and country-specific regulations.
For more information please visit: fedex.com
Unreleased Shipments
In the case of an unrelieved package that are returned will we reserve the right to charge the customer 400 SEK administrative cost plus the return shipping cost. We normally deliver within the borders of FedEx shipping borders.
Order confirmation
When placing an order, you will automatically receive your order confirmation to your given e-mail. If you discover something to be incorrect with your order or the given customer information, please contact us as soon as possible at info@malerasstockholm.se. Which gives us the opportunity to fix this error before sending your package.
When contacting us please state your name and your order number. We advise you to always check that you have entered the correct contact details at checkout.
Withdrawal/Return Policy
You have the right of withdrawal for 14 days after you have received your goods, you may open the packaging to look at the products. However, the package must be sent back as in unused and unchanged condition as well as in the original packaging for full compensation. The customer is responsible for the shipping in case of a canceled purchase or a withdrawal.
When returning an item, the return freight for the item is paid by the customer. Always contact us before returning items. Attach a copy of your receipt and delivery note as well as your name and address. If you choose, we can send you a return slip then the shipping fee will be charged on your order. The return must be sent to us no later than 14 days after you have informed us of the return. Refund for the return takes place within these 14 days where you have informed us, and that we have received your shipment.
Please note that uncollected mail does not count as a return or canceled purchase, therefore you must always pick up an ordered package only then is it possible to return it.
Reclaim/Complaint
When receiving your goods, you must always check the condition of your purchased goods. Please check the quantity so that it matches the information in the consignment notice.
If the goods are damaged when you pick them up, receive the goods but make a remark on the receipt part. The remark is necessary for the damage to be settled because it proves that the damage occurred when the shipping company took care of the goods.
However, if the damage could only be discovered when unpacking the packaging, you must report the damage to us via e-mail with pictures of the items and your contact information within 4 days.
It is always you as a customer who must present that the product is damaged which means preparing the claim report with clear descriptions, photos and an invoice or delivery note number.
Please contact us if there are any questions
Noble Swedish Crystal AB
Västerlånggatan 23
111 29 Måleras
Tel. 0046 821 96 86
Email: info@malerasstockholm.se
Org nr: 556296-2844